1.Shipping Policy

Effective Date: May 20, 2026

We ship apparel products to most countries and regions worldwide, excluding restricted jurisdictions.

Processing Time

Orders require 2–4 business days for order processing before shipment (excluding weekends and holidays).

Shipping Time

Estimated delivery time: 7–20 business days after dispatch. Delivery times are estimates only and are not guaranteed; delays may occur due to customs, carrier issues or other uncontrollable factors.

Shipping Fees

Shipping cost will be displayed at checkout, calculated based on destination and total weight of your apparel items. From time to time we may run promotional free shipping offers, which will be clearly shown on product pages.

Customs & Duties

International shipments may incur import taxes, customs duties or brokerage fees. These charges are the responsibility of the buyer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at service@yourstrulys.com with photos and order number, we will assist with investigation.

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2..FAQ

Orders & Payment

Q: How can I cancel my order? A: You can cancel your order before it is shipped. Once shipped, cancellation is not possible and you need to submit a return request after receiving the goods.

Shipping

Q: Where do you ship? A: We ship apparel to most countries worldwide. Some restricted regions are not available for delivery.

Q: How long will my order take to arrive? A: We need 2–4 business days to process orders before dispatch. Estimated delivery is 7–20 business days after shipment. Delivery times are estimated and not guaranteed.

Q: Do you offer free shipping? A: We may run limited-time free shipping promotions. Promotion rules will be shown on our website during the campaign period.

Returns & Refunds

Q: What is your return window? A: You can apply for return within 30 calendar days after receiving your apparel goods. Items must stay unused with original tags intact. Clearance and custom products cannot be returned.

Q: Who pays return shipping? A: If items are defective, damaged or wrong, we cover return shipping. If you return for personal reasons such as size issue, buyer pays return shipping cost.

Q: How long for refunds to arrive? A: After we receive and inspect returned items, refunds will be processed in 3–7 business days. The actual arrival time depends on your payment provider.

Product

Q: What products do you sell? A: We sell apparel products.

Contact

Q: How can I reach customer service? A: Email us at service@yourstrulys.com.